Business Spotlight: ONiT Painting and Exteriors
Writer / Julie Yates
Photographer / Belinda Russell
Energy and enthusiasm combined with a spirit of collaboration, respect and patience define the culture of ONiT Painting and Exteriors. Locally owned by veteran Chris Elliott and his wife Emilie, and located at 7525 East 39th Street, the company serves Indianapolis, Westfield, Geist, Brownsburg, Carmel, Fishers, Noblesville and Zionsville. With its ability to offer services that go beyond interior and exterior painting, ONiT strives to be an all-in-one solution.
“I started the company with the intention of bringing a higher level of professionalism to home and building services,” Elliott says. “Our culture shows that we care. Our high energy and high enthusiasm are evident. We respect each other, our customers and their property. Everyone has a voice in collaborating on each project. We value patience when it comes to our customers and team members, but we are also impatient in the pursuit of our goals and executing our vision.”
Founded in 2015 and with a history of completing more than 2,000 projects in the Indianapolis area, including 650 finalized within the last year, the company has focused on interior and exterior, residential and commercial painting. In addition, they offer kitchen cabinet painting, as well as deck and fence staining. They recently added the services of roofing, siding and gutters.
“We want it to be easy for our customers to do business with us,” Elliott says. “We even offer light carpentry work when associated with a project. If we find the presence of wood rot, the customer doesn’t have to find someone else to replace a couple of boards. We can provide the most effective path for a project to be completed. Likewise, we now offer roofing, siding and gutters so our customers have the convenience of working with one contractor.”
When a customer contacts ONiT, a dedicated scheduling coordinator finds out the details of the potential project. An estimator is then scheduled to meet with the client on site. From there a consultative approach is taken. The estimator and customer identify what needs to be done and talk over the best solutions.
“During the estimation process, it’s a great time for questions and explanations of what possible options there might be. By using an iPad, a free quote is given right then and also emailed to the customer,” Elliott says.
Within a couple of days, the customer is contacted to see if they have additional questions. When they are ready to proceed, the scheduler works with them to set a date for work to begin. A project manager is assigned to answer all questions and facilitate communication. At each point in the process, clients deal with people who serve specific roles in the company.
“We are very focused on the customer experience, not just the end result, but the process it took to get there,” Elliott says. “Whatever someone’s role is, that’s what they do for the business. The estimators find the best approach to a project, our project managers communicate and coordinate throughout the job, which leaves the painters to be able to just focus on painting. Our goal is to support our customers by not having a team stretched too thin by individuals who wear too many hats.”
This high level of professionalism extends to the vendors Elliott partners with, too. Only high-grade materials are selected from companies like Sherwin-Williams, to ensure that the right product is used for each job. The company’s reliability and credibility are evident in the reviews it has received. It has won the Best of Home Advisor Award and the Angie’s List Super Service Award each year it has been in business.
“We continue to be students of our industry,” Elliott adds. “Through our professional affiliations and organizations we belong to, we are dedicated to receiving more education in skill areas but also other aspects such as safety training.”
“We are energetic, responsive, customer focused and driven to provide a great customer experience. We are not perfect but if there is an issue, we are quick to find a solution. We are on it!”
ONiT Painting & Exteriors is located at 7525 E 39th St Suite, 100 in Indianapolis. You can visit them online at weareonitindy.com or give them a call at 317-824-9322 to schedule a free estimate.