The Fite Plumbing Standard: How to Treat Customers Like Family
Family is the foundation of Fite Plumbing. Bill Fite has owned and operated the company since 1989. Not only are many employees Fite’s family members, but he employs multiple members of other families, too. However, there is more to the Fite family. For Bill Fite, customers are family, too.
For over 25 years Fite has set standards to treat customers like family. The company’s reputation is a result of customers’ statements like, “Bill and his company are dedicated, honest, professional and by far the best in the business!”
One way Fite treats customers like family is to ensure access to a technician 24/7, 365 days a year. “We call people back quickly’” Fite said. “In an emergency, they need to know when we’ll be there to help.”
Help arrives in the form of experienced, licensed plumbers who have been screened through background checks and drug testing. Fite provides on-going training so technicians are problem-solvers. “We know that plumbing issues are a major inconvenience and a health concern,” Fite said, “Experience and training means that our plumbers can ask the best questions to quickly and efficiently determine the cause and location of the problem. We alleviate concerns by solving the plumbing problem in an efficient and affordable way.”
The affordability of plumbing expertise and materials is a primary concern for customers. That is why Fite maintains an extensive supplier network and deals direct to ensure customers receive the highest quality products at the best prices with the shortest timelines. One customer said that Fite Plumbing offers the best dollar value for any type of plumbing.
Not all plumbing needs are emergencies, and Fite Plumbing exceeds customers’ expectations through a variety of services. For the proactive homeowner, they offer a full house inspection. The inspection makes certain everything is working properly, lines are corrosion-free. They also check the water heater and water softener for signs of aging and potential issues.
Fite knows a home is a family’s biggest investment, and his goal is to help protect that investment. For those who winter in warmer locales, Fite Plumbing winterizes houses that will be empty as protection against frozen pipes and other mishaps.
Fite has procedures for technicians in customers’ homes. Technicians wear booties inside and place rugs in work areas. They are provided coveralls to wear in crawl spaces that are removed before re-entering the home. Fite standards require them to leave the space as clean, or cleaner, than when they arrived.
Another comfort for clients is that plumbers provide a detailed quote up front before any work is done. There are no surprises.
It is no surprise, either, that Fite, who is also president of The Greater Indianapolis Plumbing Heating and Cooling Association (PHCC), was named 2014 Contractor of the Year for work with contractors or that Fite Plumbing has achieved the Super Service Award at Angie’s List.
“We work to exceed customer expectations by going the extra step,” Fite said. “It’s one of the reasons we have been going strong since we opened over 27 years ago. We intend to continue it well into the future.”
Whether you are calling because you hear a drip, see a puddle on the floor or stain on the ceiling, or because you want to investigate a new tankless water heater, to replace a sump pump or to save money with a high efficiency shower system, Fite Plumbing is ready, willing and able to serve.
“Wherever you are in Indianapolis or the surrounding counties, if it has to do with plumbing, you don’t have to face the battle alone. You’ve got Fite in your corner!”