Key learning objectives we’ll cover:
*What “average” service is really costing businesses
*Creative ways to stay in touch with customers
*How great phone skills set you apart from the competition
*A look at organizations that “get it” when it comes to exceptional service
*The power of consistency in your brand, image and service
*How truly powerful first impressions really are in the market
*10 customer service pitfalls you must avoid to insure success
Date:
11/2/2007
Time:
8:30 AM TO 11:30 AM
