Tucker Automotive Group Is Redefining the Car Buying Experience

Writer  /  Lynda Hedberg Thies
Photographer  /  Amy Payne

For most people, the process of buying a car can be a confusing and stressful experience that can leave consumers feeling frustrated with the entire process. Even in today’s marketplace with increased transparency, online shopping and promises of building strong customer relationships, consumers are still subjected to phrases like “below invoice” and “best price guaranteed” and still many hidden fees show up on the invoice.

If only there were a way to borrow the experience of someone in the industry, who would put a fair price on a car, offer new tires, breaks and make the process so hassle free you could buy a car on your lunch break. It is reality for the Tucker Automotive Group, new to the automotive scene in Westfield.

Ryan and Jeannie Warzynski know all about the ins and outs of car buying after spending 13 years in the car auction industry on the corporate side. A job promotion brought them to Westfield two years ago and they decided to stay when they fell out of love with the weekly travel of their job and fell in love with Westfield.

They decided to open a dealership using the best practices they learned to create a consumer-focused experience.

The Tucker Automotive Group opened their doors for business in February with a 17,000-plus square foot indoor showroom, no-haggle pricing and excellent customer service.

“We will never pressure you into buying a vehicle from us, we will simply offer you the best shopping experience with the newest used cars around and let you decide if we have the right car for you,” Ryan says.

They call this promise “The T.A.G. Difference” to clearly state that this means fewer headaches, better cars and strong peace of mind.

This philosophy goes well beyond the clever tagline. Customers can expect to find the best Multi-Point Inspected Pre-Owned cars, trucks and SUV’s available in the area. They have vehicles for every budget from $5,000-$50,000. Ryan says their goals is “to make sure that you find the vehicle that meets your needs and fits your budget.”

One of the ways that car buying has changed is that most people do their homework online before they ever drive to a dealership. Their interactive website displays current inventory in the showroom and allows any questions to go directly to the Tucker’s phones and computers for a quick response.  Most people expect to deal with multiple people and spend hours sitting around waiting for them. Ryan is quick to add that “if a customer test drives a car with me they will be with me through the entire process, which makes the process streamlined, efficient and ensures that it is not a time-consuming process.”

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And they do this without hidden fees.

The Tuckers want everyone that comes to the showroom to have a great experience. For those that do purchase a vehicle, they offer a one-year warranty, which is unprecedented in the industry. They also offer new tires and new brakes so that every customer has confidence in their new vehicle. They provide detail services before leaving the showroom, too. They know that you will see and feel a difference.

Car detailing is an important part of the car buying experience and each and every car is detailed when it is purchased. Ryan, an Army Veteran, also understands the dedication and service that oftentimes goes unnoticed with our military. So as a way to give back to the community, he provides free car detailing to police, firemen, paramedics and school teachers.

You aren’t dreaming. Wake up from the nightmare of buying a car and check out Tucker Automotive Group.

To find out more information visit them online at tuckerautomotivegroup.com or give them a call at 833-824-4623. The showroom is located at 17414 Tiller Court in Westfield.

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